Your privacy matters at Winford. This page explains exactly what personal data we collect from Filipino members, why we collect it, how it is stored and used, and what rights you have over your own information. Please take a few minutes to read through — it is straightforward and written in plain language.
A clear breakdown of the personal data Winford gathers from Filipino members and the specific purpose behind each category.
Registration & Identity Data
When you create a Winford account, we collect your full legal name, date of birth, email address, mobile number, and a valid government-issued identification document. This information is required to verify that you meet the minimum age requirement of 21 years and that you are physically located within the Philippines. We use this data to set up and maintain your account, to process your transactions securely, and to comply with our obligations under applicable Philippine law, including anti-money laundering regulations. Your identification documents are stored with strong encryption and are only accessed by authorised personnel when verification or compliance checks are required. We do not use your identity data for any marketing purpose without your explicit consent, and we will never sell this information to any third party under any circumstances.
Financial & Transaction Data
Winford collects details of all deposits and withdrawals made through your account, including the payment method used, transaction amounts in Philippine pesos (PHP), timestamps, and reference numbers. This data is retained to process your transactions accurately, to produce account statements upon request, and to meet our record-keeping obligations under Philippine financial regulations. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled by our regulated payment partners who maintain their own security standards. Transaction records are kept for the period required by applicable law and are not shared with any party other than your chosen payment provider and relevant regulatory authorities where disclosure is legally required. If you have questions about a specific transaction, you can reach our support team directly at [email protected] with your account details and transaction reference.
Platform Usage & Technical Data
When you access Winford through a browser or mobile device, we automatically collect certain technical information — including your IP address, device type, operating system, browser version, pages visited, session duration, and general location data derived from your IP. This technical data helps us deliver a stable, fast, and secure experience across all devices, and it is used to detect and prevent fraudulent or unauthorised access to your account. We also use aggregated, anonymised usage data to understand how members interact with the platform so that we can improve features, navigation, and content over time. This type of data is never used to identify you personally and is not linked back to your account profile for any marketing or profiling purpose. You may choose to limit certain data collection through your browser settings, though doing so may affect the performance or availability of some platform features.
Communications & Support Data
If you contact Winford's support team via email at [email protected], we retain a record of your message, the date and time it was received, and any response provided. This record is kept to ensure continuity of support — so that if you follow up on an existing issue, the support team has full context and can assist you efficiently without requiring you to repeat information. Support communications are only accessible to authorised Winford staff and are not shared with any third party except where required by law or where you have given explicit consent. We do not use support records to build marketing profiles or to send you unsolicited promotional messages. All support data is held securely and is deleted or anonymised once it is no longer required for operational or legal purposes.
As a Filipino member, you have clear and enforceable rights over the personal information Winford holds about you.
You have the right to request a copy of all personal data that Winford holds about you at any time. To make an access request, send an email to [email protected] with the subject line "Data Access Request" and include your registered account details. We will respond within a reasonable timeframe as required by applicable Philippine data protection law. The information will be provided in a clear, readable format and will cover all categories of data held in connection with your account. There is no fee for making a standard access request, though we may apply reasonable limits if requests are excessive or repetitive.
If any personal data held by Winford is inaccurate, incomplete, or out of date, you have the right to request a correction at any time. You can update certain account details directly through your account settings, or you can contact [email protected] to request a correction to information that cannot be changed through the platform interface. We will process correction requests promptly and will confirm once the update has been made. Keeping your account information accurate is also in your own interest — particularly for identity verification and withdrawal processing purposes. If a correction affects your verification status, we may need to request updated supporting documents before the change can be applied.
You may request that Winford delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no overriding legal basis for continued processing. Please be aware that certain data — particularly transaction records — must be retained for a legally mandated period under Philippine financial regulations, even after account closure, and cannot be deleted before that retention period expires. To submit a deletion request, email [email protected] with the subject "Data Deletion Request" and your account details. We will confirm what data can be deleted immediately and what must be retained, along with the expected retention period for any remaining data. Once the retention period has passed, all data will be securely deleted or permanently anonymised.
You have the right to object to the processing of your personal data where Winford relies on legitimate interests as the legal basis for processing, and where your particular circumstances make the processing unfair or disproportionate. You may also object at any time to the use of your personal data for direct marketing purposes — and if you do, we will stop using it for that purpose immediately and without requiring justification. To exercise your right to object, contact [email protected] clearly stating the processing activity you are objecting to and the reasons for your objection. We will review your request fairly and respond with our decision and the reasoning behind it. If you are not satisfied with our response, you have the right to escalate your concern to the relevant Philippine data protection authority.
Winford does not sell your personal information. Here is a transparent account of the limited circumstances under which data may be shared.
Payment Processors
When you make a deposit or withdrawal in Philippine pesos, your transaction data is shared with the regulated payment service provider you have selected. This sharing is strictly limited to the information required to process the specific transaction and is governed by the payment provider's own privacy and security policies. Winford selects payment partners that meet the security and compliance standards required to process financial transactions for Filipino consumers. We do not share your full banking or card credentials with any party — these are handled directly between you and the payment provider through encrypted channels. The list of available payment methods is maintained on the Finance page and is updated whenever new channels are added or removed.
Regulatory & Legal Authorities
Winford is required by Philippine law to disclose certain information to regulatory and law enforcement authorities in specific circumstances — including investigations into suspected money laundering, fraud, or other financial crime. Any such disclosure is made only to the extent required by the applicable legal obligation and is not broader than what the law mandates. We will, wherever legally permitted, notify you if a disclosure request has been received that affects your account, unless doing so would be prohibited by the authority making the request. All disclosures to regulatory bodies are documented internally and are subject to review by Winford's compliance team. This processing is not discretionary — it is a legal obligation that applies to all licensed online entertainment platforms operating in the Philippines.
What We Never Do
Winford will never sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing company — under any circumstances and without any exceptions. We do not use your personal data to build profiles that are shared with or sold to external parties, and we do not allow third parties to track your behaviour on our platform for their own commercial purposes. If you receive unsolicited communications claiming to be from Winford but asking for personal information through unfamiliar channels, please treat these as suspicious and report them to [email protected] immediately. Winford will only ever contact you through the email address registered on your account and will never ask for your password or full payment details over email or chat. Your trust is the foundation of our relationship with every Filipino member, and protecting your data is a responsibility we take seriously at every level of the organisation.
If anything in this Privacy Policy is unclear, or if you want to exercise any of your data rights, contact the Winford support team at [email protected]. You can also visit our FAQ for quick answers to common questions.